Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep the lobby secure. This policy covers the data we hold, why we hold it, and how you can request changes or deletion.

Account securityWallet verificationContact preferencesData requestsCookie usage
42bd How We Handle Your Account Information
DATA REQUESTS

How to Contact Us About Your Information

If you want to see what data we hold, correct a detail, or request account deletion, reach us through live chat or email. We respond to privacy requests within five business days and complete deletions within thirty days unless audit rules require longer retention.

Live Chat Open the chat widget in the lobby footer and select account privacy from the menu. Our support team will verify your identity through your registered mobile number or email before sharing any data extracts.
Email Support Send your request to our support email with your registered mobile wallet number or account email. We will reply with instructions to verify your identity, then provide the data export or deletion confirmation within the policy timeframe.
Account Settings Log in and go to account settings to update your contact preferences, turn off promotional messages, or download a summary of your recent transactions and session history directly from the dashboard without contacting support.
DATA PROTECTION

How We Keep Your Information Secure

We encrypt wallet numbers and login credentials at rest and in transit. Session tokens expire after fifteen minutes of inactivity. Support staff can see transaction histories but not your bKash, Nagad or Rocket PIN or password. Third-party game studios receive only anonymised session IDs.

Wallet Encryption

Your bKash, Nagad and Rocket account numbers are stored in encrypted form. Payment processors receive only the transaction reference needed to match your deposit or withdrawal, never your full wallet credentials or PIN.

Session Management

We issue a temporary session token when you log in. It expires after fifteen minutes of inactivity or when you close the browser. You can force logout from all devices through account settings if you lose your phone.

Cookie Controls

Essential cookies keep you logged in. Analytics cookies track game load times and lobby navigation to help us fix slow pages. You can block third-party cookies in your browser settings without losing access to the lobby.

Data Retention

We keep transaction logs for two years for accounting and dispute resolution. If you close your account and request deletion, we erase contact details and login credentials within thirty days but retain transaction summaries where regulations require it.

Privacy Policy Questions

We collect your mobile number or email for login, your bKash, Nagad or Rocket wallet number for deposits and withdrawals, and basic device information to detect fraud and keep session logs secure.

Game studios receive an anonymised session token when you launch a slot or live table, never your account email or wallet number. Payment processors see the transaction reference needed to match your deposit or withdrawal.

We retain transaction records for two years for accounting and dispute resolution. If you request account deletion, we erase contact details and login credentials within thirty days but keep transaction summaries where regulations require it.

Yes. Contact support via live chat or email with your registered mobile number or account email. We will verify your identity and send a data export within five business days covering transactions, session logs and contact preferences.

Log in and go to account settings, then turn off promotional notifications. You will still receive transactional messages about deposits, withdrawals and security alerts, but no marketing emails or push notifications about new games or offers.

Essential cookies keep you logged in and remember your language preference. Analytics cookies track game load times and lobby clicks so we can fix bugs. You can block third-party analytics cookies in your browser without losing access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.